Terms of service
Terms of Service – Wildflower Yarn
This website is operated by Wildflower Yarn. Throughout the site, the terms “we”, “us” and “our” refer to Wildflower Yarn.
By using this website and/or purchasing from us, you agree to these Terms of Service and any policies referenced within them.
If you do not agree, you must not use this website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products.
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1. Online Store Terms
By using this site, you confirm you are at least the age of majority in your place of residence, or have given permission for a minor to use this site.
You must not use our products or services for any unlawful purpose or violate any applicable laws.
Any misuse of the site may result in termination of access.
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2. Products – Hand-Dyed Yarn
All Wildflower Yarn products are hand-dyed and therefore unique.
This means:
- Colours may vary between skeins and batches
- Colours may appear differently depending on lighting and screen settings
- No two skeins are guaranteed to be identical
We make every effort to photograph colours accurately, but exact colour matching cannot be guaranteed.
By purchasing, you acknowledge and accept these variations as part of the handmade process.
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3. Preorders & Made-to-Order Items
Some items (including preorders, advents, and dyed-to-order yarn) are made especially for you.
For these items:
- Processing times are estimates and may vary
- Orders cannot be cancelled once work has begun
- These items are non-returnable unless faulty
This does not affect your statutory rights if an item is faulty or not as described.
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4. Products & Pricing
Prices and availability may change at any time without notice.
We reserve the right to:
- Limit quantities per order
- Refuse or cancel orders
- Discontinue products
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5. Orders & Account Information
We reserve the right to cancel or refuse any order.
If changes are made, we will attempt to contact you using the details provided.
You are responsible for providing accurate and up-to-date information.
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6. Returns & Refunds
Returns are handled in accordance with our Returns Policy.
Please review this policy before making a purchase.
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7. Third-Party Services
We may use third-party services (such as payment providers and analytics tools). These are provided “as is” and we are not responsible for their operation.
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8. Third-Party Links
We are not responsible for the content or practices of third-party websites linked from our site.
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9. User Content
If you send us feedback, comments, or content, you agree that we may use it without restriction.
You must not submit anything unlawful, abusive, or infringing on others’ rights.
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10. Personal Information
Your personal data is handled in accordance with our Privacy Policy.
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11. Errors & Omissions
We reserve the right to correct errors in product descriptions, pricing, or availability and to cancel orders where necessary.
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12. Prohibited Uses
You must not use this site for:
- Illegal activity
- Harassment or abuse
- Uploading malicious code
- Fraudulent activity or data collection
- Interfering with site security
We may terminate access for violations.
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13. Disclaimer of Warranties
We do not guarantee uninterrupted or error-free service.
Products and services are provided “as is”, except where required by law.
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14. Limitation of Liability
To the fullest extent permitted by law, Wildflower Yarn will not be liable for indirect or consequential losses arising from use of this site or our products.
Nothing in these Terms excludes liability where it cannot legally be excluded.
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15. Indemnification
You agree to indemnify Wildflower Yarn against any claims arising from your breach of these Terms.
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16. Severability
If any part of these Terms is found unenforceable, the remaining sections remain valid.
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17. Termination
We may suspend or terminate access if you breach these Terms.
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18. Entire Agreement
These Terms, along with our policies, form the full agreement between you and us.
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19. Governing Law
These Terms are governed by the laws of the United Kingdom.
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20. Changes to These Terms
We may update these Terms at any time. Continued use of the site means you accept those changes.
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21. Contact
For questions, please contact: